Please Contact Us if you have specific questions not addressed below.
- Does LifeQuest submit insurance claims electronically?We currently file all Medicare, Medicaid and many commercial insurance claims electronically in a HIPAA compliant format.
- What is your typical implementation timeline for new accounts?Each client is different. However, it has been our experience that after a meeting with each client and completion of a new client information questionnaire, we can begin the billing process within 30 days.
- What is your fee based upon?LifeQuest’s fee is based upon a percentage of dollars collected. This ensures our effort to maximize
receivables. Our fee is an all-inclusive fee! There are no hidden costs or start-up fees. - What types of reports will we receive?There are numerous variations of reports with different methods of sorting (e.g. response time, payer types, number of invoices produced, etc.). These can be produced for any time period specified. Under normal circumstances these reports are run on a monthly basis. We can provide other specialized reports as needed.
- Can you accept data electronically?Yes. LifeQuest Services can interface with any ePCR software that can produce a NEMSIS compliant file.
- Who will handle billing inquiries?All billing inquiries are handled by our experienced Customer Care staff. We have a toll-free number in place for our clients.
- Will you handle appeals?LifeQuest Services has knowledgeable and experienced staff that handle Medicare and insurance appeals. We will aggressively work for payments on claims that we are legally able to pursue.
- Can you bill for expenses related to emergency responses for incidents such as motor vehicle accidents, fire and hazardous materials, etc.?We can bill for these types of services.
- Can you offer training? And if so, is there an extra charge for such training?We can provide on-site training to your EMS staff on documentation and medical necessity. There is no charge for training services for our clients. LifeQuest Services also provides online training through our Learning Management System (LifeQuest University) which is available 24/7. This system is accessible through phone, tablet, laptop or PC. LifeQuest Services hosts an annual conference “Hot Topics in EMS” featuring industry experts speaking on a variety of timely EMS/Fire topics.